Yes - simply click on any of the 'Sign up' links, follow the instructions and you'll then be able to view the mock fixture set up for demo purposes.  No payment details are needed to do this.

If you have 0 meet credits on your account, a green 'add meet credits' button appears in your profile box at the top of your dashboard.  Click on this and follow the instructions.

No - you simply purchase Meet Credits and use them as and when you want to.  They do not have expiry dates, so buying in bulk at discounted rates works well for clubs of all sizes.

No.  Gala Organiser is a secure, cloud based software system that is accessed via an Internet Connection, so there is no need for hardware or downloads.  If you choose to download any reports that is of course your decision, but it's not necessary as all features are constantly accessible with a wifi connection.

Simply upload your chosen meet manager file (SportSystems .sef file or Hy-Tek .ev3 or .hyv file), fill in a few details regarding your meet and click 'process meet'  All instructions will then be displayed on the next page, including the link to send out to all invited clubs and individual swimmers.

Very safe.  Gala Organiser is run on an encrypted 256-bit SSL connection and in a state of the art data centre, where backups are taken to ensure your details are safe and secure.  The database, where all the details are stored, is separate from our website, and encrypted.  For further reassurance, we refer you to our full Privacy Policy the link to which can be found at the bottom of any page.

As Gala Organiser's design is fully responsive, we offer Smart Device Icon Access to give you easy access to your meet set up, whatever your device.

 

For iPhones/iPads, open Safari and go to www.galaorganiser.co.uk/login.php  Enter your login details and when the page has loaded, click on the 'Share' icon - scroll along the bottom icons and tap 'Add to Home Screen'.  Once added, you should see a green GO icon on your device screen.

For Android Phones and Tablets, open Chrome and go to www.galaorganiser.co.uk/login.php  Enter your login details and when the page has loaded, click on the 3 dots in the top right hand corner and tap 'Add to Home Screen'.  Once added, you should see a green GO icon on your device screen.

Yes. Upload your logo into GO from the Home drop down list and it will then be used as a header when sending bulk emails through GO and also appears to the right of your profile info at the top of each page.  The logo should be in .jpg format and a max of 250kb in size.

Yes - a total of 33 different reports ranging from All entries by club to Session Officials and spreadsheets for refunds.  The full list of reports is found by clicking on the 'Reports' icon on a meet line within Meet List when you look at the demo fixture.

You will have set a closing date when setting up the meet, so once that date arrives, the system closes the meet so no more entries are allowed.  You can then do 'housekeeping' tasks to ensure you don't have too many swimmers, refund any you need to etc. before you export your meet manager file and 'drop' it back into your chosen meet manager system to run the event on the day.

Individual swimmers pay using credit/debit cards - a Stripe.com account is required, or by using Instant Bank Payments - a GoCardless.com account is required.  Club swimmers - credit/debit card, Instant Bank Payment or BACS can be accepted if you wish to.  If offering BACS, you only mark the entries as paid once you've received the funds electronically.  Card payments and Instant Bank Payments are, of course, instant.  Our Payment Help Guide is available under 'Extras' for you to read how to set up your club to receive payments.

Both can be specified when setting up your meet - cost, no of tickets per session etc. Payment is taken as with the swimmer entries.  GO does not produce actual tickets so your club needs to produce these themselves - you can email them from within GO if you want to.

Yes.  Helpers and officials are added during club entry processing and reports are available to show who has been allocated to each session etc.